Frequently Asked Questions

1.Why become a NewGen Travel Group member? For the savvy and frugal traveler there is no better value and travel options. As a member you will enjoy tremendous savings on everything travel related. By cutting out the middleman’s commission as a member you go straight to the source and save thousands on travel costs year after year.

2. What type of savings can I expect as a member? Members enjoy up to 60% or more in some instances. You will enjoy wholesale rates on hotels, resorts, cruises, car rentals and activities. Backed by a 110% price match guarantee.

3. How does the personal concierge work? As a member you have access to a personal concierge to help you plan and book any type of vacation that you desire. From building a long European vacation itinerary to a cruise or even dining and entertainment reservations.

4. What other benefits do members have? Members can book anything travel related on the platform. Flights, car rentals, cruises, hotels, resorts, tours and activities. Members not only receive tremendous value but also earn rewards in the form of travel credits. This is like cash back on a credit card. The more you book, the more credits you receive. So, really its 3 benefits in one: Discounted travel, cash back on your credit card and rewards on your NewGen Travel Group account which add up fast and may be used just like cash.

5. What are the different levels or types of membership? NewGen Travel Group offers 3 types of memberships. A 5-year, 10 year or 15 year. Based on a member’s annual travel costs and frequency, you can choose the level that makes the most sense to you.

6. What does a membership cost? Cost will depend on the level and features/benefits a particular member wishes to have. Speak to one of our highly trained travel ambassadors to determine what benefits are most important to you.

7. Are there any other costs other than the purchase price? Yes, depending on the level of membership there is an annual due for the membership.

8. What are credits and how can they be used? Credits are like cash back on your credit cards. The more you book on the platform, the more credits you build up. You can use them like cash for anything than you wish to book, convert them to a gift card for cash or even pay your annual dues with the credits.

9. Who owns NewGen Travel Group? NewGentravel Group LLC based in Peoria Arizona. Collectively with over 30 years of experience in the travel and hospitality industry. Powered by the premier travel platform provider in the world ARRIVIA Founded in 1997 and rebranded in 2020 to reflect several acquisitions and phenomenal growth as a travel technology provider for companies wishing to reimagine their loyalty and rewards programs. Arrivia is now the world's largest stand-alone travel loyalty provider. Based in Scottsdale, Arizona

10. Can I cancel my membership at any time? Yes, members can cancel or stop paying the annual due at anytime or put it on hold if member becomes inactive for a period of time.